Больше информации по резюме будет доступно после регистрации
ЗарегистрироватьсяCandidate
Female, 38 years, born on 13 December 1986
Южный (Краснодарский край), willing to relocate (Krasnodar), prepared for business trips
Media buyer, Account manager, Специалист клиентской поддержки
Specializations:
- Sales manager, account manager
Employment: full time
Work schedule: full day
Work experience 17 years 3 months
December 2015 — currently
9 years 8 months
Crunchie Media
Mobile Media Buyer
• Develops media plan fit to the advertising/marketing needs of the client
• Manages several accounts and performs all creative and administrative work
• Monitors campaigns performance and delivers daily reports to the clients
• Participates in corporate strategy for different apps on a global scale
• Create, manage and execute sales strategies with clients
• Provide regular and accurate forecasts and business updates to supervisor
• Develop relationships with key clients to generate new revenue opportunities
• Advocate new product needs or requirements to product teams in order to win business
• Lead and negotiate business terms and agreements with potential partners
December 2012 — December 2015
3 years 1 month
“LiteSoft” LLC. (Insurance software development company)
Customer support service manager
• Attract potential customers by answering product and service questions; suggesting information about products and services.
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
February 2010 — December 2012
2 years 11 months
“Shahumyan Media” LLC. (Web design and development company)
Project manager
• agreeing project objectives
• representing the client's or organization’s interests
• providing advice on the management of projects
• organizing the various professional people working on a project
• making sure that all the aims of the project are met
• making sure the quality standards are met
• keep track of people and progress
• recruiting specialists and sub-contractors
• overseeing the accounting, costing and billing
May 2008 — February 2010
1 year 10 months
“Mer Soft” – (Custom Software development company)
Customer support service manager
• Receive, process and verify the accuracy of orders from customers utilizing the organizations’s internal CRM/mainframe systems and customer purchase orders.
• Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information fill and communicate changes to the appropriate personnel/departments.
• Ensure and provide quality service to both internal and external customers.
• Access the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• Participate and provide expertise as a member of the customer service’s departmental team.
Skills
Skill proficiency levels
About me
• End user software solutions description creation and development process monitoring;
• Project and product implementation process monitoring;
• Project management skills;
• Preparation of corporate meetings, negotiations with potential customers;
• Development and writing content text for advertisement and PR materials (brochures, fliers and posters);
• Development of advertising campaign plans and budgets;
• Cooperation with media agencies, preparation of press-releases;
• Involvement of corporate clients. Negotiating with clients. Preparation of projects for corporate clients, planning of appropriate financial and other costs;
• Tender participation and documentation preparation skills;
• Corporate presentation preparation and demonstration skills;
• Graphic design tools knowledge;
• My SQL basic knowledge. HTML & CSS knowledge;
• Ability to work under pressure, team leadership and team tasks optimization skills.
Higher education
2008
Yerevan “Hrachya Acharyan” University
Applied Mathematics and Computer Science
Languages
Citizenship, travel time to work
Citizenship: Armenia
Permission to work: Armenia, Russia
Desired travel time to work: Doesn't matter