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Candidate

Female, 38 years, born on 13 December 1986

Южный (Краснодарский край), willing to relocate (Krasnodar), prepared for business trips

Media buyer, Account manager, Специалист клиентской поддержки

Specializations:
  • Sales manager, account manager

Employment: full time

Work schedule: full day

Work experience 17 years 3 months

December 2015currently
9 years 8 months
Crunchie Media

www.crunchiemedia.com/

Mobile Media Buyer
• Develops media plan fit to the advertising/marketing needs of the client • Manages several accounts and performs all creative and administrative work • Monitors campaigns performance and delivers daily reports to the clients • Participates in corporate strategy for different apps on a global scale • Create, manage and execute sales strategies with clients • Provide regular and accurate forecasts and business updates to supervisor • Develop relationships with key clients to generate new revenue opportunities • Advocate new product needs or requirements to product teams in order to win business • Lead and negotiate business terms and agreements with potential partners
December 2012December 2015
3 years 1 month
“LiteSoft” LLC. (Insurance software development company)

litesoft.am/

Customer support service manager
• Attract potential customers by answering product and service questions; suggesting information about products and services. • Open customer accounts by recording account information. • Maintain customer records by updating account information. • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Recommend potential products or services to management by collecting customer information and analyzing customer needs. • Prepare product or service reports by collecting and analyzing customer information.
February 2010December 2012
2 years 11 months
“Shahumyan Media” LLC. (Web design and development company)

shahumyanmedia.com/

Project manager
• agreeing project objectives • representing the client's or organization’s interests • providing advice on the management of projects • organizing the various professional people working on a project • making sure that all the aims of the project are met • making sure the quality standards are met • keep track of people and progress • recruiting specialists and sub-contractors • overseeing the accounting, costing and billing
May 2008February 2010
1 year 10 months
“Mer Soft” – (Custom Software development company)

www.mersoft.am/en

Customer support service manager
• Receive, process and verify the accuracy of orders from customers utilizing the organizations’s internal CRM/mainframe systems and customer purchase orders. • Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information fill and communicate changes to the appropriate personnel/departments. • Ensure and provide quality service to both internal and external customers. • Access the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports • Participate and provide expertise as a member of the customer service’s departmental team.

Skills

Skill proficiency levels
Project management
Adobe Photoshop
HTML
Sales Management
Английский язык
MS PowerPoint
CRM
Управление проектами

About me

• End user software solutions description creation and development process monitoring; • Project and product implementation process monitoring; • Project management skills; • Preparation of corporate meetings, negotiations with potential customers; • Development and writing content text for advertisement and PR materials (brochures, fliers and posters); • Development of advertising campaign plans and budgets; • Cooperation with media agencies, preparation of press-releases; • Involvement of corporate clients. Negotiating with clients. Preparation of projects for corporate clients, planning of appropriate financial and other costs; • Tender participation and documentation preparation skills; • Corporate presentation preparation and demonstration skills; • Graphic design tools knowledge; • My SQL basic knowledge. HTML & CSS knowledge; • Ability to work under pressure, team leadership and team tasks optimization skills.

Higher education

2008
Yerevan “Hrachya Acharyan” University
Applied Mathematics and Computer Science

Languages

ArmenianNative


EnglishC1 — Advanced


RussianC2 — Proficiency


Citizenship, travel time to work

Citizenship: Armenia

Permission to work: Armenia, Russia

Desired travel time to work: Doesn't matter